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JOB DETAILS :
Job Title:
Senior Officer – Community Management
Reports to:
Senior Manager – Community Management
Department:
Community Management – wasl Property Management
Function:
Job Code:
Prepared / Revised on:
The “Senior Officer” shall directly assist the “Senior Manager” in managing the community and/or assets accurately, efficiently and in full compliance with RERA regulations and all other applicable laws in the Emirate of Dubai. The Senior Officer shall support the supervision of team members and report directly to the Senior Manager. Both will work closely together to achieve the company’s objectives whilst exceeding customers’ expectations.
His/her main duties will be to assist the Senior Manager in carrying out the following responsibilities:
Liaising with the Homeowners Committee / Owners Committee to resolve issues and work on initiatives that will benefit the community, in line with RERA Jointly Owned Property (JOP) regulations and related guidelines.
Daily resolution of homeowners’ and residents’ issues relating to the community and common areas, ensuring proper logging, follow‑up and closure in line with internal SLAs and regulatory requirements.
Ensuring the community and residents consistently achieve a high level of satisfaction in line with company objectives, customer experience standards and RERA requirements.
In addition to the above, the Senior Officer shall be responsible for maintaining a high level of hospitality and service excellence in all interactions with homeowners, residents and guests, ensuring that their experience in the community is enjoyable, safe and compliant with applicable regulations. The Senior Officer shall also support and encourage all team members to always provide exceptional hospitality services and to maintain a positive and professional attitude.
To achieve this, the Senior Officer shall assist in the implementation and coordination of various hospitality and community engagement initiatives such as:
Providing welcome packages and orientation to new owners and residents.
Organizing events and activities to build a strong sense of community.
Supporting concierge‑type services (where applicable).
Ensuring cleanliness, safety and maintenance of common areas in coordination with Facilities Management and service providers.
Responding to homeowners’ and residents’ needs in a timely and efficient manner.
The Senior Officer shall support the establishment and maintenance of positive relationships with vendors and service providers to ensure high‑quality and compliant services are provided to the community in line with the contracts, SLAs, and RERA/OA requirements.
Furthermore, the Senior Officer shall assist in ensuring that the community is compliant with all relevant regulations and laws, including but not limited to:
RERA regulations and circulars governing jointly owned properties, service charges and Owners Associations.
Health and safety regulations.
Civil defence, fire and life safety requirements.
Building codes, environmental, and other applicable local authority requirements.
The Senior Officer shall support the Senior Manager in ensuring that all team members are properly oriented and trained on such regulations and that they are always followed.
Ultimately, the Senior Officer shall contribute to creating a welcoming, inclusive and vibrant community that exceeds the expectations of homeowners, residents and guests, and reflects the company’s commitment to excellence, hospitality and regulatory compliance.
3. JOB DIMENSIONSNumber of Staff Supervised
Direct Reports: 1‑2
Total Reports:
KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS Key Accountabilities Community Management
- Support the Senior Manager in maintaining a high level of hospitality and service excellence in all interactions with homeowners, residents and guests.
- Assist in organising events and activities that promote community engagement and harmony.
- Coordinate with service providers to ensure cleanliness, safety and maintenance of common areas at all times.
- Ensure that all community rules, regulations and policies are clearly communicated…
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