Enterprise Account Manager – Logistics SaaS

Overview

Our client is an established provider of cloud-based enterprise software solutions serving the global logistics and supply chain industry. The organization specializes in delivering digital platforms that support freight forwarding operations, enabling improved process visibility, operational efficiency, and end-to-end business performance across commercial, financial, and operational workflows.

With extensive industry experience and a global customer base, the company supports logistics organizations in their digital transformation journey through scalable SaaS-based systems designed for complex international trade and freight environments.

Competitive base salary along with comprehensive benefits.

This opportunity is suited to a commercially minded, relationship-driven professional responsible for managing enterprise account expansion, cultivating strategic client partnerships, and driving new business development within the logistics technology and SaaS environment.

The successful candidate will be responsible for managing the full customer lifecycle, from acquisition and onboarding through retention and expansion, while acting as a trusted advisor to senior stakeholders across large enterprise accounts within the freight-forwarding ecosystem.

This position requires a strong combination of logistics domain understanding, enterprise SaaS sales experience, and strategic account management capability.

• Drive enterprise engagement across logistics, freight forwarding, customs brokerage, and supply chain organizations to identify business needs and position appropriate technology solutions.
• Lead consultative sales discussions including product demonstrations, solution presentations, commercial negotiations, and contract finalization with enterprise stakeholders.
• Manage the full commercial lifecycle from opportunity identification through to onboarding and post-sale transition, ensuring alignment with internal delivery teams.
• Develop and maintain a structured pipeline of enterprise opportunities aligned with revenue targets and growth objectives.
• Build and sustain long-term relationships with senior decision-makers and operational stakeholders across key strategic accounts.
• Oversee account growth initiatives including retention planning, renewal management, and expansion opportunities across multiple business units and geographies.
• Act as the primary point of contact for key clients, ensuring consistent engagement, issue resolution, and escalation management where required.
• Coordinate closely with internal teams including implementation, product development, and support functions, to ensure seamless service delivery and customer satisfaction.
• Gather and interpret customer feedback to support ongoing enhancement of product capabilities and service offerings.
• Monitor account health indicators, engagement trends, and adoption metrics to proactively manage customer success outcomes.
• Support continuous improvement initiatives by sharing market insights, customer requirements, and industry trends with internal stakeholders.

• Minimum 10 years of experience in enterprise software sales, strategic account management, or customer-facing commercial roles within logistics technology or SaaS environments.
• Strong working knowledge of freight forwarding and logistics operations, including ocean and air freight, customs processes, warehousing, transportation, and shipment lifecycle management.
• Demonstrated success in managing enterprise clients across multi-regional environments, particularly within Asia and the Middle East.
• Proven ability to drive new business acquisition, account growth, and long-term customer retention within recurring revenue models.
• Strong commercial acumen with experience in negotiation, stakeholder engagement, and executive-level relationship management.
• Excellent communication, presentation, and consultative selling skills with the ability to engage senior decision-makers effectively.
• Exposure to digital transformation initiatives within logistics or supply chain environments is considered an advantage.

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related discipline.
• Advanced qualifications such as an MBA or equivalent are considered beneficial.

In accordance with Canadian laws, it is the policy of this organization to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability, or any other protected characteristic.