Logistics Delivery Partner Manager, UAE, AMET Delivery Service Partner

Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?

• Partner with 25-30 Delivery Service Partner (DSP) owners across the Emirates (UAE) including entrepreneurs with no background in the logistics industry or seasoned logistics carrier.
• Work closely with a portfolio of owners at different stages as they set strategy, drive accountability and engagement, and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers, Compliance, and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally.
• Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health teams.
• Work flexibly and travel between multiple sites to engage with business owners weekly to carry out the role effectively.

• Field based role requiring significant travel and flexibility to work a variety of hours, including overnight, weekends and holidays.
• Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Guide owners as they scale their business, manage operational issues, and enable ramp-up for peak periods.
• Support owners during onboarding, launch, and training of Amazon tools.
• Identify customer metric improvement opportunities and champion consistent application of Last Mile processes.
• Coach business owners to run compliant, safe and high performing companies, deep dive into SLS metric.
• Identify workflow inefficiencies and implement operational improvements at the network level to improve the DSP owner experience.
• Develop the relationship between Amazon and our DSP partners, improve DSP sentiment and communication alignment.
• Represent DSP within the Amazon business and improve driver standards to protect brand image.
• Work with DSP’s to deliver effective ramp plans and pipeline goals to meet peak volume demands.

• Bachelor’s degree.
• 5+ years of client or vendor facing roles with a focus in relationship management and negotiation skills.
• Verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues.
• MBA (preferred).
• Proficiency in data analysis and working with large data sets (e.g., SQL, Excel).
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaborate across cross‑functional teams.

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