Customer Success Specialist; Arabic​/English

We are seeking a high-performing, bilingual Customer Success Specialist (Arabic/English) to join our team in the United Arab Emirates. In this role, you wont just be answering questions; you will be a strategic partner to our clients across the GCC region. You will be responsible for ensuring seamless onboarding, driving product adoption, and maintaining high retention rates by building strong, trust-based relationships in both English and Arabic.

• Relationship Management:
  Serve as the primary point of contact for a portfolio of key accounts in the UAE, Saudi Arabia, and the wider Middle East.
• Onboarding & Training:
  Conduct virtual and on-site product demonstrations and training sessions in both Arabic and English.
• Retention & Renewals:
  Proactively monitor account health and lead the renewal process to minimize churn.
• Localized Support:
  Translate complex technical concepts into culturally relevant business solutions for Arabic-speaking stakeholders.
• Voice of the Customer:
  Collect and advocate for regional product feedback to our global engineering and product teams.
• Upselling:
  Identify opportunities for account expansion and collaborate with the sales team to drive incremental revenue.

• Language Mastery:
  Native-level fluency in Arabic (written and verbal) and professional proficiency in English.
• Experience:
  
  3+ years in Customer Success, Account Management, or SaaS Sales within the Middle East market.
• Cultural
  
  Competency:
  
  Deep understanding of Middle Eastern business etiquette and regional corporate landscapes.
• Education:
  
  Bachelors degree in Business Administration, Marketing, or a related field.

• CRM Mastery:
  Proficiency in Salesforce or Hub Spot for tracking customer life cycles.
• Success Tools:
  Experience with platforms like Gainsight, Totango, or Churn Zero is a plus.
• Communication:
  Mastery of Zoom, Microsoft Teams, and Whats App Business (crucial for client communication in the UAE).
• Data Analysis:
  Ability to interpret usage data and build Q  (Quarterly Business Review) presentations.

• Location:
  
  Dubai or Abu Dhabi (Hybrid – 3 days in office / 2 days remote).
• Schedule:
  
  Monday – Friday (Standard UAE business hours).
• Compensation:
  Competitive monthly salary + Performance-based retention bonus.
• Benefits:
  • UAE Residency Visa sponsorship.
  • Comprehensive Private Medical Insurance.
  • Annual flight ticket allowance to home country.
  • Gratuity:
    End-of-service benefits as per UAE Labour Law.