Logistics Delivery Partner Manager

Delivery Partner Managers assist and guide Amazon Delivery Service Partners (DSPs) as they build and grow successful middle‑mile businesses during a transformational time. They manage the DSP relationship across the entire lifecycle of the business and act as trusted advisors who help solve the DSPs’ biggest challenges at a programmatic level.

• Bachelor’s degree
• 5 years of client or vendor facing roles with a focus on relationship management and negotiation skills
• Strong verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues
• Experience developing and maintaining partnerships with external stakeholders
• Ability to influence business planning, strategy, and identify obstacles, recommend solutions, and drive change
• Knowledge of Amazon DSP program and its regulatory environment
• Strong analytical skills and ability to derive insights from data
• Flexible work style with willingness to travel between multiple sites
• MBA

• Partner with 25-30 DSP owners across the Emirates, UAE, including entrepreneurs with no background in logistics or seasoned logistics carriers.
• Work closely with owners at different stages to set strategy, drive accountability and engagement, and motivate and track key performance metrics.
• Collaborate with an integrated internal team of Program Managers, Compliance, and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• Analyze problems, discover insights, deliver recommendations, and drive change both internally and externally as a Lead Delivery Partner Manager.
• Collaborate with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health, etc.
• Facilitate and execute Monitoring and Enforcement Policies (MEP) and build two‑way feedback channels with OTR teams, DSPs, and WWEU Product and strategy.
• Work flexibly and travel between multiple sites to engage with business owners weekly as required.

• Safety:
  Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance:
  Guide owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp‑up operations and prepare for peak periods.
• Performance:
  Support owners as they onboard to the program and prepare to launch, focusing on net‑new launches only.
• Performance:
  Coach and ensure effective upskilling and utilisation of AMZL tools.
• Performance:
  Deep‑dive to identify customer metric improvement opportunities.
• Performance:
  Champion consistent application of Last‑Mile processes within Delivery Stations and challenge UTR processes that impact OTR.
• Performance:
  Coach business owners to run compliant, safe, and high‑performing companies; deep‑dive into SLS metrics.
• Experience:
  
  Identify workflow inefficiencies and work to formulate and implement operational improvements at the network level to improve DSP owner experience.
• Experience:
  
  Develop the relationship between Amazon and DSP partners to improve DSP sentiment.
• Experience:
  
  Align communication with DSP business owners following close collaboration with OTR partners.
• Represent DSP voice within Amazon and represent them within the AMZL business.
• Experience:
  
  Improve driver standards to protect brand image.
• Capacity Management:
  Work with DSPs to deliver effective ramp plans and pipeline goals, ensuring driver supply is achieved to meet peak volume demands.