Cards Portfolio Analyst UAE Nationals

Key Responsibilities

• Support in growing and optimizing performance of the UAE Cards Portfolio
• Manage and optimize various portfolio programs / initiatives
• Support in identifying areas of growth & efficiency
• Support to execute ongoing portfolio programs / initiatives like Citi Pay All, Insurance cross-sell, etc.
• Support to execute ongoing portfolio spend programs and other initiatives like credit limit increase, retention, activation, etc.
• Support in implementation of new actions to enhance profitability of the above-mentioned programs
• Support development of digital capability and adoption for various portfolio programs
• Work with portfolio sales & service teams to optimize front-line performance which will include tasks like training, design and implementation of controls
• Support enhancements to improve customer experience
• Work with the data team to define key metrics / dashboards to support business management
• Work with Technology on all required technology aspects of portfolio campaigns / programs, including UAT, test preparation and execution
• Support planning and execution of adhoc projects / initiatives as required
• Manage / support new products or other existing portfolio programs as required
• Ensure compliance with Legal and Regulatory requirements, procedures and controls

• The role offers opportunity to develop leadership skills to drive business value
• Opportunity to learn about the banking industry and how credit cards business run
• Opportunity to work on digital commercialization initiatives
• Visibility with senior stakeholders
• Work with other Citi businesses across the region to learn best practices

• Bachelor’s degree/University degree
• Demonstrated comfort with data and excel
• Demonstrated problem-solving and decision-making skills
• Ability to work unsupervised and adjust priorities quickly
• Ability to manage deadlines or unexpected changes
• Commercial acumen & ability to convert insight into real-life profitable solutions
• Clear and concise written and verbal communication

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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