Assistant - Consumer SAM, Recovery

Job Purpose

To ensure recovery activities are implemented on the assigned portfolio such that it results in the maximization of recoveries, reduction of delinquency rate and NPL

• Achieve assigned target with regards to recoveries by ensuring timely follow up on overdue as per the Collections policy and to ensure that NPL portfolio is minimized.
• Ensure legal action on the assigned portfolio whenever it is necessary and in line with collections policy.
• Ensure that daily and monthly number of calls are met for the assigned portfolio.
• Ensure representation of necessary instruments such and DDAs, SIOs and Cheques etc. in order to recover the overdue for the assigned portfolio.
• Send dunning / warning legally approved letters to recovery customers as per the collection policy for the assigned portfolio.
• Ensure that the team coordinates with all branches/other departments to obtain and update customer’s telephone numbers and addresses in order to the call the delinquent customers.
• Ensure proper documentation of assigned portfolio related activities and updates into Collection System.
• Identification of Skip status and report the same to the supervisor.
• Negotiate/finalize restructuring/settlement agreements for assigned portfolio to with a view to minimize banks losses.
• Be alert to early warning signals and report them to direct Supervisor immediately for further action.
• Ensure strict compliance with DIB policies and procedures and CB UAE regulations.
• All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.