Operations Officer- Direct ; Outsource
Description
Role:
Operations Officer-Visa Direct Payment (Outsource)
Location:
Dubai
To handle all operational activities related to VISA Direct products (Cards Wallets & Accounts).
ResponsibilitiesPerform duties as a Processor for VISA Direct related transactions Bulk funds transfers CB UAEFTS and other operational activities.
Ensure defined operational processes are followed as per agreed Policies and Procedures UAECB regulations and guidelines.
Assist the unit manager with various reports and other requirements related to the unit from time to time.
Key Accountabilities of the roleProcess transactions related to services performed under Centralized Operations for Inward & Outward funds transfers (VISA Direct Salary payments Pension Payments Book Transfers and other related processes including Bulk Payments).
- Monitor the VISA Direct queue on Payment Engine closely during the day and perform any related actions timely during the day.
- Perform a daily EOD reconciliation of VISA Direct transactions to ensure any anomalies are timely resolved.
- Handle all VISA Direct queries received during the day through email or any other medium.
- Ensure any VISA Direct disputes requiring referral to Chargeback team for VROL Dispute Referrals are timely raised and tracked to closure.
- Ensuring all BAU queries/issues from offshore team are addressed in a timely manner.
- Preparation of batches for documents transmittal to offshore for processing.
- Assisting the unit in performing QA activity on transfers processed on daily basis.
- Coordinating with other units within CMO for Payments related queries.
- To assist the unit in generating the relevant daily MIS reports and reporting to management.
- To assist the unit from time to time in successful run of projects.
- To assist the unit in updating the SOPs and Policy documents as and when required.
- To assist the unit in recording incidents on GRC & following up with ORM for closure.
- To assist the unit in updating monthly KRI on GRC.
- To assist the unit in performing RCSA control testing exercise as required.
- Dormant accounts placement/ refunds to/from central bank to be done whenever required.
- Knowledge of Payments process and relevant systems.
- Sound written & verbal communication.
- End-to-end processes knowledge required.
- Bachelors degree.
Banking Experience in Cross Border and Domestic Payments 2-3 years.
Required ExperienceUnclear Seniority
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