Collection Supervisor Job Dubai area,Dubai UAE/Dubai,Finance & Banking

The Collection Supervisor is responsible for overseeing and executing all collections-related activities for ENOC Lubes Sales & Marketing, ensuring timely and efficient collection of receivables from both external and internal markets. The role aims to improve Days Sales Outstanding (DSO), reduce credit exposure, and support healthy cash flow by supervising collection operations, reconciling accounts, allocating payments accurately, and addressing payment discrepancies in alignment with corporate credit policies and procedures.

Principal

Accountabilities

Collection Supervision & Coordination

Supervise and guide daily collections operations, ensuring consistent follow‑up on all outstanding customer accounts in both external and internal markets. Ensure timely and accurate collection of overdue payments as per defined credit terms, and coordinate with internal departments including Sales, Finance, Legal, and Customer Service for effective collections and issue resolution.

Customer Account Management

Establish and maintain proactive contact with customers to confirm invoice receipt, clarify payment status, and ensure collection commitments are honored. Educate customers on payment methods, credit terms, and invoice components to minimize disputes or delays. Monitor and manage customer credit limits and recommend adjustments in collaboration with the credit control team.

Reconciliation & Payment Allocation

Oversee and perform reconciliation of customer accounts by validating invoice balances against payments received. Ensure correct allocation of payments and credit notes to corresponding invoices within the ERP system. Identify and resolve unallocated or misapplied payments in a timely and accurate manner.

Invoice Dispute Management

Supervise resolution of invoice‑related issues such as duplication errors or disputed charges by coordinating with relevant stakeholders. Respond promptly to customer inquiries or complaints related to billing, payment status, or account discrepancies. Reissue and follow up on missing or unreceived invoices.

Legal & Risk Mitigation

Liaise with the legal department and external collectors to manage delinquent accounts and initiate recovery proceedings where necessary. Flag high‑risk accounts and provide recommendations for action, including credit limit suspensions or escalations.

Cash Handling & Documentation

Oversee receipt of cheques and cash payments, ensure accurate ERP entry, and coordinate with Finance to confirm safe and timely transfer. Maintain accurate and complete records of all collections communications, reconciliations, and adjustments for audit purposes.

Reporting & Monitoring

Review and analyze aging reports, track DSO trends, and generate periodic collection performance reports for management. Highlight key challenges, risks, and recommendations to improve collection effectiveness.

Process Compliance & Improvement

Ensure adherence to all corporate credit, collection, and compliance policies. Recommend and implement process improvements to streamline collections and reduce overdue balances.

Experience

A Qualifications & Experience
Minimum Diploma or higher in Finance, Accounting, or Business Administration. At least 3–5 years of experience in collections or credit control, preferably in lubricants, automotive, or FMCG sectors. Previous supervisory experience is an advantage.
B Technical Skills
Strong working knowledge of ERP systems, with Accounts Receivable module preference. Proficient in Microsoft Office, particularly Excel for reconciliation and reporting. Sound understanding of credit control principles, reconciliation, and cash application processes. Basic financial acumen and reporting skills.
C Behavioral Competencies
High attention to detail and accuracy; strong leadership and interpersonal skills; excellent communication skills in English (Arabic an added advantage). Problem‑solving mindset and customer‑oriented approach. Professional, organized, and proactive with the ability to multitask and prioritize.

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