QA Analyst

Responsibilities

• Audit fraud operations cases, including manual reviews, transaction holds, and account actions, against SOPs and regulatory expectations.
• Audit dispute cases, reviewing chargeback handling, provisional credit decisions, and Regulation E and Z workflows.
• Maintain QA methodology by owning scoring rubrics, sampling plans, and calibration standards.
• Produce weekly and monthly reports for leadership that highlight agent performance trends, recurring failure modes, and process gaps.
• Drive corrective action by partnering with team leads on coaching plans, SOP updates, and training content.
• Run regular calibration sessions with operations leads to ensure scoring consistency.
• Escalate systemic issues, control gaps, or policy ambiguities to Risk, Compliance, and Product teams.

• 2–4 years of experience in QA, audit, compliance, or operations within fintech, banking, payments, or a similarly regulated environment.
• Hands‑on experience with fraud operations workflows or dispute workflows (chargebacks, Reg Z).
• Working knowledge of Regulation Z, including billing disputes and provisional credit timelines.
• Demonstrated ability to identify policy gaps and provide clear written reasoning for audit findings.
• Strong written communication skills with the ability to translate data into actionable themes.
• High judgment and the ability to navigate complex, non‑binary decision‑making scenarios.

• Experience supporting co‑branded or partner credit card programs.
• Familiarity with fraud decisioning platforms, rule‑based fraud systems, or identity verification tooling.
• Prior experience building a QA program from the ground up.
• Professional certifications such as CFE (Certified Fraud Examiner) or CRCM.

Imprint is reimagining co-branded credit cards and financial products to be smarter, more rewarding, and truly brand-first. We partner with leading companies like Crate & Barrel, Rakuten, and  to launch modern credit programs. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products.