Director- Elite Banking

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance.

As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

• Understand the client’s requirements and assess, discuss and agree on the desirability of deals in coordination with products and related partners to ensure business requirements.
• Develop account plans to swiftly follow up on identified business opportunities and provide regular updates related to pipeline and accounts development.
• Provide inputs to the Unit Head on customer needs and market trends that are commercially viable to enable product enhancement and cater to customer needs.

• Build and maintain effective relationships with customers and manage their accounts under the guidance of the Unit Head to ensure business continuity and help customers make the right decisions regarding their accounts and the financial services on offer.
• Act as the main point of contact for all clients in the portfolio to ensure appropriate servicing and effective resolution of issues.
• Develop a close working relationship with all product partners to contribute to cross‑selling opportunities.
• Prepare and execute a call program to evaluate risks, assess opportunities and maximise potential for cross‑selling products in line with the bank’s relationship strategy and industry quality standards.

• Hold regular meetings with portfolio clients and maintain ongoing dialogue to discuss their financial needs and introduce products and services that maximise portfolio revenues and ensure they are aware of all relevant products/services.
• Keep up to date on all services and products the customers are utilizing from the bank, and track any issues or requests raised across any department of the bank to ensure customer awareness.
• Ensure all regulatory, audit and compliance issues are in place and internal controls are maintained to uphold the highest operational standards, minimise operational losses and reduce near‑miss incidents.

• Develop relationships and coordinate with other departments to meet client service expectations.
• Engage with stakeholders including Operations, Technology, Branches, Legal and Risk to deliver a timely and effective level of client experience.

• Define performance goals at the start of the year in discussion with the reporting manager and ensure those goals are achieved during the year.
• Identify training and development requirements for oneself and agree on them with the reporting manager to ensure required training is arranged and attended.
• Strive to achieve the highest levels of proficiency in all competencies and skills required for the role.
• Keep abreast of professional developments, new techniques and current issues through continuous education and professional growth.

• Minimum of 5 years of relevant experience in retail customer relationship management.
• Bachelor’s Degree in Business Administration, Finance and Banking or a related major field of study.
• SCA certification (CISI Level
  3) and UAE Rules & Regulations (Mandatory).