Manager, Triage Investigations

Job Purpose

The role holder operates with considerable autonomy to manage end-to-end delivery of UAE Financial Crime regulatory reporting and the management of UAE FC-owned regulatory developments (including AML/CTF, sanctions and proliferation financing) within established HSBC frameworks and governance. The role holder ensures all regulatory submissions are accurate and on time, regulatory developments are implemented by their effective dates, and the control environment (including KCIs/KPIs, policies and governance) remains robust, well evidenced, and audit-ready.

• Deliver assigned regulatory returns/notifications (Sanctions, AML, CTF, PF) and respond to ad-hoc regulatory requests, ensuring outputs are accurate, complete, on time, and supported by documented approvals.
• Own the reporting calendar, managing dependencies, hand-offs, and coordination across stakeholders.
• Maintain a strong reporting control framework, including reasonableness checks, reconciliations, signoffs, segregation of duties (where applicable), audit trails, and evidence retention.
• Analyze movements and outliers, provide clear commentary, and escalade where trends suggest increased risk or control weaknesses.
• Manage post-submission queries and follow-ups from regulators and stakeholders, coordinating responses and maintaining a complete audit trail.
• Coordinate impact assessments and drive decisions on regulatory interpretation and approach; maintain an interpretation/decision log with supporting evidence.
• Lead implementation planning and delivery coordination across UAE FC and relevant business lines; put interim solutions in place where required.
• Conduct structured gap assessments (requirements, data, process/controls, systems/tooling) and maintain a prioritized gap register with risk ratings, owners, milestones, and residual risk; track actions to closure and link gaps to risks/controls.
• Act as the central contact for regulatory change, aligning with SMEs and wider FCC colleagues, leveraging regional/global approaches, and documenting justified local deviations.
• Produce consolidated status reporting and governance/MI packs covering upcoming changes, delivery progress, dependencies, key risks/issues, and remediation status.
• Apply creativity and innovation to interpret requirements and solve complex problems in a fast-changing, high-risk environment.
• Adhere to HSBC control standards and Group Compliance Policy, including timely implementation of recommendations from internal/external audit and regulators.

• A graduation degree is essential for obtaining a work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).
• Seasoned risk/compliance professional with experience in any FC risk disciplines, including hands‑on exposure to FC policy management and/or Financial Crime regulatory reporting.
• Strong financial services background with a solid understanding of HSBC’s operating model, governance, and culture.
• Analytical, lateral thinker able to interpret regulatory requirements, diagnose issues across process/controls, and drive practical, sustainable solutions.
• Clear, confident communicator with strong stakeholder management and influencing skills.
• Collaborative working across functions and cultures; pragmatic, outcomes-focused decision-making.
• Ownership mentality: closes the loop on issues and prevents recurrence.