Senior Account Manager

Location

Dubai, United Arab Emirates

Fund Administration – Open Ended Funds

The Vice President Senior Account Manager Open Ended Fund Administration is a senior client‑facing and people management role responsible for the delivery, oversight and continuous improvement of high‑quality fund administration services for a portfolio of open‑ended hedge fund clients. The role acts as a senior escalation point for clients and internal stakeholders, ensures regulatory and operational excellence, and leads teams across Dubai and Apex Global Support Centres to deliver accurate, timely and compliant outcomes.

The role aligns to the Vice President Senior Account Manager expectations with accountability for client outcomes, team leadership, operational efficiency and commercial contribution.

• Act as the senior point of contact for assigned clients, managing complex client matters, expectations and escalations.
• Oversee end‑to‑end delivery of client deliverables including NAV calculations, transfer agency activity, audit coordination, regulatory reporting and client‑specific reporting.
• Ensure consistent adherence to Apex policies, procedures, service standards and regulatory requirements across all client engagements.
• Proactively identify opportunities to enhance client service delivery and add value through process improvements or expanded service offerings.
• Provide expert oversight and review of fund accounting activities including portfolio reconciliation, fee calculations, management performance, equalisation, capital activity and expense accruals.
• Actively address sub‑standard work and ensure corrective action where work does not meet Apex or client expectations.
• Assess operational, regulatory and reputational risks, taking accountable action to mitigate issues and escalating where required.
• Support SSAE
  18, SOC control implementation and ongoing compliance in coordination with internal and external auditors.
• Lead, coach and develop Account Managers, Senior Fund Accountants and Fund Accountants, including first‑line managers, ensuring clear objectives, performance feedback and career development.
• Create a collaborative, inclusive and high‑performance team culture aligned with Apex values and leadership expectations.
• Hold team members accountable for quality, timeliness and conduct, addressing performance issues with timely and constructive action.
• Support cross‑location teamwork with Apex Global Support Centres, facilitating effective communication and shared accountability.
• Plan, schedule and manage daily workflows across teams to ensure timely and accurate delivery of all client deliverables.
• Identify, implement and embed process improvements, automation and system enhancements to improve efficiency, scalability and sustainability.
• Actively participate in internal projects such as new client onboarding, large mandate integrations and change initiatives across the Group.
• Coordinate with Apex Global Capability Centres in India to ensure timely, accurate and high‑quality delivery of fund accounting and operational outputs with clear ownership, issue tracking and resolution.
• Work closely with GCC teams to proactively identify, troubleshoot and resolve delivery quality or timeliness issues within agreed SLAs, escalating where required and driving continuous improvement.
• Partner with Regional Management, Business Heads and Office Leadership to support day‑to‑day office operations, regional initiatives and execution of group priorities.
• Collaborate closely with Business Development, Sales and Client Relationship teams to support client onboarding, scope management, pricing discussions, cross‑sell initiatives and revenue growth opportunities in line with regulatory requirements.
• Maintain strong, constructive working relationships with Compliance, Risk, Governance, Transfer Agency, Tax, Legal and Technology teams to ensure consistent application of Apex policies, risk‑based decision making and regulatory compliance.
• Support accurate and timely billing, invoicing and cash collection, ensuring invoice accuracy and disciplined follow‑up aligned with client SLAs.
• Contribute to MIS, KPI dashboards…