Collection Executive

Key Responsibilities

• Familiarize yourself with all collections accounting quality policies and processes and other relevant company procedures, i.e., DOAs ensuring that these are strictly adhered to fulfill business objectives and familiarization with relevant ERP other systems.
• Follow up on due invoices by telephone, email, reminder letter within agreed timelines as per collection accounting policy.
• Maintain accurate records of all customer activity.
• Ensure that customer outstanding are cleared by customer on a timely basis, reduce/minimize impairment of receivables for TECOM Group.
• Have clear understanding of the provision policies and its impact on business profitability.
• Deal effectively with customer account queries, complaints including liaising with other departments to ensure they are concluded satisfactorily and on time.
• To ensure all customer queries are logged and recorded onto the ERP system by creating support tasks.
• Handle disputed invoices and follow up for correction with other functions leasing Billing for dispute resolution.
• Provide accurate advice on billing queries to customers with respect to VAT invoice details lease details and other queries.
• Respond promptly and completely to both customers and internal enquiries.
• Ensuring debit notes are advised to customers and appropriate recording of the same i.e. for bounce cheque charges, late payment fees and credit notes are advised and recorded for any wrong invoicing charges.
• Ensure timely and accurate application of funds received from customers.
• Perform customer account reconciliations as required.
• Send periodic updated customer statements (SOA letters) as may be requested when communicating outstanding balances with customers filing legal cases repossession etc.
• Identify changes in payment patterns and propose action to avert indebtedness.
• Inform the Assistant Manager immediately of all important developments, issues and report on status of customer accounts on a regular basis.
• Monitor take timely action on bounced cheques from customers as per collection policies as well as filing collection safe of physical bounced cheques.
• Update the e-litigation system to file police cases.
• Advise on initiating repossession of premises based on overdue non-settlement.
• Prepare files for transfer to the external debt recovery appointed agencies if required and propose analysis for write off of irrecoverable debts.
• Follow up with banks in coordination with Dubai Police to obtain defaulters bank report.
• Assist in obtaining investigation summary of defaulters from various Government Authorities for the rent committee.
• Ensure periodic meetings with branches business to discuss customer outstanding and action plans to ensure collection efficiencies.
• Escalate overdue balances to business heads, Assistant manager, Accounting head for corrective actions.
• Coordinate for audit activities (internal, external) and assist the auditors for completing audits as per the schedule.
• Implement action plans along with Assistant Manager for audit findings and interact internally and externally to ensure all the audit findings are worked on and successfully dealt with, facilitating subsequent audits.
• Conduct review of all administrative procedures paperwork etc in the function and the suggestion of proposals for improvement.
• Assist in the testing of any new Collections system.
• Perform any other reasonable administrative duties related to the Collections function including filing and archiving.
• Provide ad-hoc reporting as and when requested.

• Minimum qualification:
  
  Bachelor's degree in Accounting / Finance or any related field.
• Minimum 4 years of experience in a similar role within a large real estate organization.
• Working knowledge of ERP systems (Oracle/Yardi).
• Experience working in the real estate sector within UAE with strong awareness on the local regulatory framework.

• Ability to establish and maintain good client relationships, both internally and externally at all levels.
• Strong ability of dealing with customers at all levels, including corporate entities & individuals.
• Good Negotiation skills.
• Ability to explain financial matters firmly and clearly.
• Abili…