Branch Teller and Services Officer; UAE National

Overview

HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients.

Our wealth offering is further enhanced through our best‑in‑class manufacturing capabilities in Asset Management and Insurance.

• Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types.
• Managing significant volumes of transactions of large amount and process them with appropriate authorisation and controls.
• Contribute to the Bank’s business objectives and goals by providing personalised effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.
• Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch.
• Delivery of Cheque returns to the customers as per procedure, notifying customers for returned cheques and updating in system.
• Ensure records are being sent for scanning to be filed and indexed under Filing.

• Prior experience in customer due diligence, document processing and bank processing related roles is must.
• Experience of successfully handling customers via email, phone line and face to face meetings.
• Excellent command in spoken and written English and Arabic.
• Customer centric and ready to go an extra mile to provide best in class service to clients.
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way.

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