Banking Operations Processor- Credit Administration

Operational Processes

• Ensure that transactions are processed in line with CRAD Framework PFDs SOPs with 100 % accuracy
• Ensure that loan disbursed are as per the disbursement controls in FRS EFRS
• Ensure accurateness in all internal and external reporting — Other MISs
• Due diligence in executing and preparing of transactions and error rate must be less than 1

• Ensure all audit issues are addressed in a timely manner
• Ensure that transactions are carried out in line with the ongoing recommendations made by management Internal Circulars
• Assist CRAD in achieving satisfactory audit rating
• Understand and adhere to policy procedures and guidelines on an ongoing basis
• Compliance with Circulars, CRAD framework PFDs with minimal adverse audit observations

• Meet TAT as per agreed SLA with BUs
• Timely problem‑solving response to ensure BU queries, complaints, reports, and queries from GCD
• Reduce disruptive transactions
• Responses to BUs to be in line with queries raised and with 100 % accuracy
• TAT adherence will be assessed by CSAT scores

• Ensure proactive lead and participation in UAT implementation of all assigned projects
• Assist and implement CRAD project portfolio process improvement initiatives
• Provide at least 2 process‑related initiatives that can be implemented in the department to improve the process and the quality of the activities carried out by the unit
• Provide at least 2 control‑related initiatives to reduce the errors highlighted during the current QA INA
• Implement automation of reports and tracking mechanism for the manual activities at CRA DE

• Develop technical soft skills by attending both internal and external programs assigned by the managers
• Continuous updation of process procedures in vogue from time to time
• Measure up training needs in line with the training schedule in consultation with the supervisor
• Ensure completion of all mandatory training within timelines
• Awareness of the procedure and significance of the tasks assigned through knowledge of CRAD Framework, PFDs and operational related manuals
• Develop new skills and techniques to assist in the assigned tasks and to improve the quality of work

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 3‑5 years of direct experience in banking operations, specifically within credit administration or loan processing.
• Proven understanding of credit products, loan documentation, and banking regulations.
• Proficiency in loan accounting systems and Microsoft Office Suite, particularly Excel for data analysis.