Collections Analyst; UAE National

Madison Pearl is partnering with a well known bank for an opportunity Collections Analyst within their Credit department in Abu Dhabi. The purpose of this role is to reduce losses and increase profits from the collection of accounts defaulted on repayment.

• Manage collections and recovery activities by following up with customers, negotiating repayment plans, and ensuring timely recovery of outstanding balances.
• Monitor unpaid accounts, aging receivables, and collection queues while using bank collection systems.
• Handle customer queries, payment issues, and settlement negotiations within defined turnaround times and policy guidelines.
• Prepare management reports, recovery calculations, legal documentation, and escalation cases including police actions and civil suits for high-risk accounts.
• Coordinate with internal departments to ensure effective collections operations, risk mitigation, compliance with procedures, and improvement in recovery rates.

• Bachelor’s degree in Accounting, Finance, Banking or any other relevant field.
• 1-3 years of experience in a relevant role.
• Eager to learn with good communication skills.