Guest Experience Ambassador

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

The Four Seasons Resort Dubai at Jumeirah Beach offers an unparalleled location, a fresh approach to luxury, and legendary personalized service. The resort includes five outlet options – from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge – and 237 luxury hotel rooms, including 49 suites. Its subtle Arabic design motifs blend with contemporary style and feature soft backgrounds of blue or green.

Dubai, the second largest Emirate in the United Arab Emirates, is located on the southern shore of the Arabian Gulf and enjoys a subtropical, arid climate.

• Respond to a wide variety of guest requests by accurately assessing guest needs and requests.
• Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly.
• Develop and maintain relationships with VIP guests, offering personalized services and amenities to enhance their experience.
• Monitor guest feedback and online reviews, identifying areas for improvement and implementing strategies to increase guest satisfaction.
• Collaborate with other departments to ensure seamless coordination and communication, ultimately contributing to an outstanding guest experience.

• Previous experience in a similar role within a 5
  * luxury hotel.
• Excellent problem‑solving abilities, maintaining composure and professionalism in high‑pressure situations.
• Fluency in multiple languages is an asset, as it allows for effective communication with a diverse range of guests.
• Strong interpersonal and communication skills, with a customer‑oriented mindset and the ability to lead a team.
• Creativity and attention to detail.
• Knowledge of Opera.

• Work Authorization
• Competitive tax‑free salary and service charge
• End of service gratuity
• Complimentary full‑board living accommodation in a high‑quality, well‑resourced staff housing
• Vibrant fitness facilities including gym and swimming pool
• Free transportation to and from work
• Medical and life insurance
• Paid annual leave
• Paid home leave tickets
• Social and sporting events
• Learning & Development Programs
• Career opportunities and international transfer
• And more…

• 6 days per week over 48 working hours

Not Applicable

Full‑time

Customer Service

Travel Arrangements and Hospitality