Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Palm Jumeirah

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

5 days ago Be among the first 25 applicants

The Food & Beverage Restaurant Reservations Agent is responsible for driving restaurant revenue through active reservation management, booking optimization, and digital guest acquisition. This is a commercial food and beverage role focused on maximizing covers, table yield, and brand visibility.

• Manage all restaurant reservations across phone, email, Whats App, walk‑ins, and booking platforms
• Control table allocation to maximize covers, turn times, and peak‑hour revenue
• Upsell premium seating, special experiences, and high‑value time slots
• Monitor no‑shows, late arrivals, cancellations, and enforce reservation policies
• Maintain accurate guest profiles and booking notes
• Manage and update all internal and external booking platforms
• Ensure availability, timings, menus, photos, and descriptions are accurate
• Monitor booking trends and optimize demand
• Coordinate with operations to avoid overbooking or under utilization
• Convert all inquiries into confirmed reservations
• Follow up on tentative bookings, groups, and event leads
• Handle group reservations and pre‑set menus
• Promote offers, themed nights, and seasonal campaigns
• Manage daily social media messages and comments
• Convert social media inquiries into bookings
• Post approved promotional content
• Support campaigns, launches, and special events
• Track reservations, covers, and no‑show rates
• Report booking performance insights
• Support management with demand optimisation
• Reservation conversion rate

• Covers vs capacity
• No‑show rate
• Upselling revenue
• Response time
• Platform accuracy

• Minimum 2–4 years of experience in restaurant reservations, food & beverage, or guest services within a luxury hotel or high‑end dining environment
• Proven ability to manage high‑volume reservations while optimising covers, table allocation, and peak dining periods
• Previous experience in hospitality, customer service, or as a reservation or sales agent preferred. Minimum 2–4 years of hospitality experience, preferably in luxury hotels, fine dining restaurants, or high‑end food & beverage environments
• Proven ability to manage high‑volume reservations in a fast‑paced setting while maintaining accuracy and composure
• Friendly, approachable, and professional demeanour with a natural passion for guest interaction
• Excellent communication and interpersonal skills, delivered with confidence and luxury service etiquette
• Strong sales mindset with the ability to convert inquiries into confirmed reservations and maximise dining revenue
• Solid understanding of reservation yield management, table allocation, and demand optimisation
• Highly organised and detail‑oriented, ensuring precise guest profiles, booking notes, and reservation controls
• Ability to multitask and perform effectively under pressure during peak service periods
• Experience managing reservations across multiple platforms, including phone, email, Whats App, social media, and online booking systems
• Proficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantage
• Ability to analyse booking trends and support management with performance insights
• Experience coordinating group reservations, pre‑set menus, and special dining events
• Knowledge of food and beverage operations or similar service environments is considered an advantage
• Strong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilisation
• Flexibility to work weekends, evenings, and public holidays in line with operational requirements
• High standards of professionalism, discretion, and commitment to luxury service excellence

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all.

Waldorf Astoria The Palm

Full‑time

Waldorf Astoria Hotels & Resorts

Mid‑Senior level

Full‑time

Other

Hospitality

Job:
Call Center and Reservations