Front Desk Agent

Join to apply for the Front Desk Agent role at Towers Rotana
.

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure.
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed.
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests.
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability Teamwork

Seniority level
:
Entry level

Employment type
:
Full-time

Job function
:
Customer Service

Industry
:
Hospitality