Resort Host

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Company Description Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design‑led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award‑winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions – Escape and Veya.

Established in 2008, the Banyan Tree Management Academy nurtures over 10,000 associates across 23 countries and is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. With 70 hotels in 17 countries and 50 new properties in the pipeline, Banyan Tree Dubai offers a lively island escape with 500m of pristine beach, iconic Ain Dubai, three chilled outdoor pools, full‑service beach, award‑winning spa, fitness center and seven dining options.

The Resort Host is responsible for creating a positive first impression for guests by providing outstanding customer service throughout their stay. They greet guests, offer personalized assistance, provide information about the hotel’s amenities, activities, and services, and ensure all guest needs are met in a timely and professional manner. Acting as a liaison between guests and various hotel services, the role ensures a seamless and memorable experience from arrival to departure.

• Demonstrate Banyan Tree’s brand service standards in all guest interactions.
• Escort guests and provide a brief orientation to the hotel’s facilities and services.
• Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.
• Maintain open communication with guests, ensuring all questions are answered and concerns addressed.
• Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest’s satisfaction.
• Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.
• Manage Accor enrolments and encourage guest enrolment to meet targets.
• Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up‑to‑date information to guests.
• Maintain knowledge of local attractions and events to share with guests.
• Conduct courtesy calls to in‑house guests and maintain records.
• Perform daily credit limit checks for in‑house guests.
• Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

• Minimum of 2 years’ experience in a similar capacity within a luxury hospitality environment.
• Outstanding guest‑services skills, professional presentation and sophisticated communication skills.
• Proficient in English (verbal & written);
  Russian language proficiency is an asset.
• Ability to handle multiple tasks in an intense, ever‑changing environment while remaining calm and composed.
• Flexibility in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
• Ability to handle cash effectively and accurately.

We are dedicated to fostering your growth and success every step of the way. We provide support, training, and leadership necessary to excel in your role, along with comprehensive training and development programs tailored to sharpen your skills in the luxury hospitality sector.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Hospitality

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