Housekeeping Coordinator; Floor Job Dubai area,Dubai UAE/Dubai,Hospitality / Hotel / Catering

Position: Housekeeping Coordinator (Floor)

Company Description

"Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BE LIMITLESS

Job Description

To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
To answer and handle calls, wake‑up calls and messages, properly using the telephone etiquettes and Rixos standards.
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set‑up inventory and monitor supplies and other commodities upon guest requests.
To update the above items’ availability in the PMS.
To be aware of and to follow emergency and security procedures.
To fulfill administrative tasks, housekeeping office coordination and filing.
To respect key handling procedures.
To read and update logbooks.
To update guest history in the PMS.
To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
To carry out special projects according to given assignments.
To attend a daily line up briefing with the Housekeeping team.
To coordinate with all departments as per guests and operational needs.
To inform concerned division or department heads whenever a matter is delayed or not solved

Other Duties

To report for duty punctually wearing the correct uniform and name tag.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To provide friendly, courteous and professional service at all times.
To maintain good working relationships with your colleagues and all other departments.
To ensure you read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To comply with local legislation as required.
To respond to any changes in the department as dictated by the needs of the hotel.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To attend training and meetings as and when required.
Ensures cleanliness and maintenance of sewing machine
Ensures that personal grooming is up to standard.
Complies with Hotel’s Safety, Hygiene and Fire Policy
Performs related duties and special projects as assigned by the Superior
Ensures punctuality, attendance and courteous attitude
Perform as per Rixos Standards.
Be fully aware of the Talk of the Walk for the day
Proper grooming at all times
Show fullest cooperation and respect within the team and other departments
Cross training to create back up for emergency case (staff sick, annual leave clearing)
Attend the communication meetings of her/his section.
Assist the linen room by issuing uniforms to staff. Upon receiving the uniform request issue from HR Dept, give the new employee his proper uniform and explain the exchange policy Test material. Place the uniform request form in a proper file according to the Dept Heading.
Guest laundry which requires simple mending attends to it immediately (sewing of buttons, seams).
In the event of a lost uniform, employee must get a new issue form from HR Dept. Lost and Damage report must be raised and sign by employee & submit to Executive Housekeeper.
If any employee abuses his/her uniform, report to Linen & Uniform Room Supervisor
At the end of the shift or the day, she/he has to communicate all information that the next…


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