Reservations Manager

Job Description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Manager you are responsible for managing the Reservations Department and promoting a helpful and professional image to guests. Your role includes key responsibilities such as:

• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate client needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through the system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer, and requests are confirmed correctly and within 24 hours

You should have a degree within the hospitality field and a minimum of two years of experience in hotel reservations. You must be computer literate and have excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

The ideal candidate will be an outgoing “people person”, who enjoys leading from the front and being part of a winning team. You bring along a guest and service-oriented attitude, backed up by a proactive approach and a strong drive for results when undertaking proactive initiatives in order to generate additional revenue, while possessing the following additional competencies:

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Customer Focus
• Adaptability
• Effective Communication
• Drive for Results