Reservations Agent

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Heartist describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

Heartist describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

The Place to Savour Life - We believe true hospitality is about turning small gestures into heartwarming moments. We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them - and good for the world.

• Under the guidance and supervision of the Cluster Director of Revenue and within the limits of the established Accor policies and OSM, receive and handle all reservations, work with management and strive to learn more each day. Show initiative to improve existing methods and refine established procedures. Participate in promotional and various marketing functions throughout the year. Work diligently to develop and maintain corporate clientele.
  
  Maintain good relations with supervisor, department heads, supervisors, local authorities and key persons.
• Record and process all reservation inquiries made by phone, fax or email efficiently and accurately. Convert to sales where possible to meet hotel targets. Promote the desired work culture of Accor.

• Be aware of the hotel occupancy and average room rate today, month-to-date and performance against budget requirements.
• Maximize hotel yield by upselling and suggestive selling as set out.
• Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day.
• Attend training classes as per schedule.
• Have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ballrooms. Be well informed about special functions and events held in the hotel on a daily basis.

• Follow the grooming standards of the hotel to portray a professional image at all times.
• Show full cooperation and respect within the team and other departments.
• Be fully aware of the national history, places of interest, shopping areas, etc.
• Develop and maintain relationships with corporate clientele to maximize revenue.
• Maintain professional confidentiality and never disclose any secrets pertaining to the Company.
• Ensure that the product standards are followed as trained.
• Answer all written correspondence (fax & email) and telephone inquiries within 24 hours.
• Ensure all reservations are correctly and accurately input into the opera system and maintained.
• Co…