Reservations Supervisor

Company Description

Join
us at Accor,
where
life pulses
with
passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan
45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomea

Heartist®,becausehospitalityis, first and foremost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specific to thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality
isa
work
of
heart,
Join
us and
becomea
Heartist®.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.

• Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
• Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
• Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
• Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
• Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
• Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.

• Technical knowledge of hotel booking systems, including Opera.
• Excellent communication and interpersonal skills.
• A high standard of personal presentation with confident, professional and welcoming personality.
• Proven track record of delivering exceptional customer service.
• Attention to detail and a commitment to maintaining high standards.