Security Supervisor; Russian Speaker

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences. Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand‑crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well‑travell’d guests. Raffles Hotels & Resorts is an award‑winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

To ensure a safe environment for the hotel staff and guests and protect the assets of the hotel.

• To establish chain of command and responsibility, the Supervisor shall be held directly responsible to the Assistant Operations Manager, Assistant Director and Director of Security
• Perform duties according to the Duty Roster prepared by the Director of Security or in his absence, the Assistant Director of Security
• Adopt “Service Oriented” approach in discharging of duties in order to function harmoniously with the concept of the Hotel as a place of Hospitality:
  • Be held accountable for the overall performance of the on duty security personnel and all security related matters
  • Promote the “gentleman” rather than “officer” image for the security service
  • Act for and on behalf of the Hotelkeeper on security matters
  • Protect the safety of guests, staff, their properties and those belonging to the Hotel
  • Assist other Department in rendering services to the customers to maintain or enhance the services provided other than primary security duties
  • Act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests
  • Greet guests and offer assistance
  • To lead guests whenever possible if they are uncertain of the location within the Hotel premises
  • To inform and sell other hotel facilities to all visitors of the Hotel
• Training of new LPOs to impart job knowledge and skills:
  • Update regular SOP exams
• Inspecting and briefing his/her charges before the deployment to ensure that they are neat and tidy in appearance
• Discipline:
  • Enforce discipline and report, warn or counsel on incidents of indiscipline observed as appropriately
  • Are physically and mentally fit i.e. any officer who is found to be incapable by reason of sickness or intoxication through the influence of liquor or drugs or not in the right frame of mind, shall be referred to the Company appointed Clinic for an examination and struck off the Duty Roster
  • Clearly and fully understand the instruction and information delivered at the briefing
• Conduct regular checks on all “field” officers to assure that they are alert and discharging their duties efficiently and effectively. For this purpose, he shall, unless otherwise actively engaged, perform at least two (2) patrols of the whole building during his tour of duty
• Conducting investigations and putting up the accompanying investigation papers and reports into cases which occur within the Hotel involving:
  • Criminal acts, losses or accidents caused to lives and properties
  • Staff misconduct
  • Cases affecting guests or staff that may be of interest to the Management
• Protect and…