Assistant Front Office Manager for Conrad

Assistant Front Office Manager – Conrad Dubai (HOT0CC1I)

Work Location:

Conrad Dubai, Sheikh Zayed Road, PO Box 115143, Dubai 0.

An Assistant Front Office Manager supports the Director of Front Office to deliver a seamless, personalized and luxury guest experience. With a strong lobby presence, the role drives service excellence, coaches and empowers the team, ensures brand compliance and contributes to key performance results aligned with Hilton Standards.

• Lead and oversee daily Front Office Operations with professionalism, warmth, efficiency, ensuring seamless check‑in and check‑out experiences for all guests.
• Actively monitor guest feedback and concerns, responding with urgency, empathy and effective solutions to ensure guest satisfaction.
• Manage and control room upgrades in line with availability, brand standards, and established guidelines, ensuring fair and transparent decision‑making.
• Supervise, coach and support the Front Office team across all shifts, ensuring appropriate staffing levels, clear allocation and consistent adherence to Conrad Luxury service standards.
• Ensure all supervisors and duty managers provide real‑time, on‑the‑spot feedback during operations to reinforce service excellence, correct performance gaps and maintain Forbes Luxury Standards.
• Provide operational oversight and coordination across all Front Office sub‑departments, Reception, Concierge, Executive Lounge and Conrad Services ensuring alignment and service consistency.
• Oversee Executive Lounge operations, ensuring service remains within budget, conducting regular quality checks during buffet and service hours to confirm food and beverage freshness, presentation standards and hygiene compliance.
• Collaborate closely with Housekeeping, Engineering, Revenue and other departments to ensure seamless operations and prompt resolution of issues.
• Support the Director of Front Office in achieving departmental objectives, driving KPIs, improving engagement and ensuring excellence in guest experience.
• Demonstrate expert knowledge of Hilton Honors benefits, residence services and local attractions to deliver anticipatory, personalized service.
• Foster a respectful, inclusive, and collaborative work environment that reflects Conrad's luxury standards, brand values and ethical culture.
• Serve as a culture ambassador and role model, ensuring every interaction reflects integrity, professionalism, discretion, positivity and elevated service.

• Proven experience in Front Office operations, with 2-3 years in a managerial role within a luxury hotel.
• Exceptional communication and interpersonal skills, with the ability to engage confidently with guests, team members and senior leadership in a professional and approachable manner.
• Strong leadership and people management abilities, with a track record of coaching, mentoring and motivating high‑performing teams.
• Proficiency in hotel management systems such as Opera/OnQ.
• Strong analytical skills and familiarity with reporting tools and Microsoft Office applications are a plus.
• High level of professionalism, integrity and accountability in guest service, team leadership, and operational decision making.

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!

Guest Services, Operations, and Front Office.