Concierge Supervisor

Job Description

• Guest Service Excellence
• Ensure all guests receive warm, professional, and personalized service at all times.
• Handle VIP arrivals, special requests, and guest preferences proactively.
• Provide expert knowledge of local attractions, restaurants, transportation, and events in Dubai.
• Anticipate guest needs and resolve complaints efficiently and diplomatically.
• Maintain strong relationships with local vendors and service providers.
• Supervise and coordinate daily operations of the concierge team.
• Conduct daily briefings to ensure smooth shift handovers.
• Monitor team grooming, punctuality, and professional conduct.
• Train, coach, and mentor concierge team members.
• Assist in scheduling and manpower planning.
• Operational Duties
• Ensure accurate logging of guest requests and follow-ups.
• Coordinate transportation arrangements (taxis, airport transfers).
• Oversee luggage assistance and bell desk operations.
• Maintain updated information files, brochures, and digital guest resources.
• Ensure compliance with hotel policies, safety procedures, and data privacy standards.
• Administrative & Reporting
• Prepare daily operational reports.
• Track guest feedback and service recovery cases.
• Monitor concierge desk inventory and supplies.
• Assist in budgeting and cost control for the department.
• Team Supervision
• Driving license is mandatory

• Valid UAE driver’s license and ability to drive both manual and automatic vehicles.
• Minimum 2–3 years of experience in Concierge or Front Office operations in a 4 or 5-star hotel.
• Previous supervisory experience preferred.
• Strong knowledge of Dubai’s key attractions, events, and luxury services.
• Excellent communication skills in English (additional languages are an advantage).
• Strong leadership and problem-solving skills.
• Proficient in hotel management systems and Microsoft Office.
• High level of professionalism, grooming, and guest service orientation.

• Why Join Radisson Hotel Group?
• Live the Magic of Hospitality – Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career – No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
• Experience the Team Spirit – Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition – Your ideas, passion and drive matter! We empower you to make a difference— in hospitality, your community and beyond.
• Enjoy Global & Local Perks – No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.
• Apply now and let’s make every moment matter.
• We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Concierge Supervisor
• Dubai, Dubai, United Arab Emirates