Housekeeping Supervisor – Guest Experience & Operational Excellence Leader at InterContinental

Overview

Inter Continental Residences Dubai Business Bay is seeking a Housekeeping Supervisor to lead daily housekeeping operations and ensure exceptional cleanliness, presentation, and guest comfort across the property.

• Lead housekeeping operations in a luxury residential environment.
• Supervise and support housekeeping attendants and public area staff, assign daily tasks and monitor productivity.
• Train new team members and provide ongoing coaching.
• Foster a positive and collaborative work environment.
• Inspect guestrooms, residences, and public areas for cleanliness and presentation; ensure compliance with brand and hygiene standards.
• Coordinate with Front Office on room status, update the system, and support VIP and special event preparations.
• Handle guest requests and special requirements promptly.
• Ensure timely follow‑up on maintenance issues and coordinate with Engineering.
• Maintain adherence to health, safety, and hygiene standards, monitor cleaning chemicals and equipment usage, and maintain cleanliness audits and reports.
• Support inventory control of linen, amenities, and supplies.
• Participate in continuous improvement initiatives.

• Consistently high cleanliness and presentation standards.
• Efficient room turnaround and readiness.
• Strong team performance and engagement.
• Positive guest feedback related to housekeeping.
• Effective coordination with Front Office and Engineering.
• Compliance with brand and safety standards.

• Hospitality‑related qualification preferred.
• 2–4 years in housekeeping operations, at least 1 year in a supervisory role.
• Experience in luxury or upscale hotels preferred.
• Knowledge of Opera or similar systems beneficial.
• GCC/Dubai experience a plus.
• Strong attention to detail.
• Confident and supportive leader.
• Excellent communication skills.
• Organised and reliable.
• Positive and service‑oriented attitude.
• Commitment to quality and excellence.

We offer a competitive salary, full uniform, generous room discounts, and world‑class training programs. Our mission is to welcome everyone and create inclusive teams.

IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. We foster a culture of trust, support and acceptance, encouraging diverse backgrounds and perspectives.