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Rooms Controller
Job Description & How to Apply Below
Position Overview
As a Rooms Controller at The Lana, Dubai, you will play a pivotal role in managing the daily room inventory, ensuring optimal room assignments and maintaining the highest standards of guest experience.
What You’ll Get- Competitive Salary Package
- World‑class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels
- 50% off at bars and restaurants within all of our sister hotels
- Meals on Duty
- Private Medical Insurance
- Life Insurance
- Annual Flight Allowance
- Company Accommodation in a single room
- Company provided transportation to and from work
- Uniform provided with complimentary laundry
- Service Charge
- Oversee and manage the daily room inventory to ensure optimal room assignments.
- Coordinate with Front Office, Housekeeping, and Revenue teams to prepare rooms to the highest standards, deliver special requests and accommodate early arrivals or late departures.
- Monitor room type availability and out‑of‑order statuses to maximize occupancy while protecting the guest experience.
- Plan VIP and suite allocations in coordination with Guest Relations and Sales & Marketing.
- Maintain and update room status information in the Property Management System, troubleshoot discrepancies, and resolve allocation conflicts.
- Apply the company values of Passion, Personality, Respect, Working Together, and Creativity in daily operations.
- A unique personality, attention to detail, and passion for the role.
- Strong background in Front Office operations and a deep understanding of room categories, guest preferences, and hotel inventory strategies, ideally from a luxury hotel setting.
- Proficiency with Property Management Systems such as Opera and knowledge of housekeeping and reservations procedures.
- Ability to remain calm under pressure and make quick informed decisions that protect both the business and the guest journey.
- Excellent communication skills for collaboration across departments.
- Fluency in English (primary language); additional fluency in Arabic, French, Mandarin, or Russian is a plus.
United Arab Emirates
Dubai
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