Front Office Agent - Pullman Jumeirah Lakes Towers - Luxury Hospitality

Front Office Agent - Pullman Dubai Jumeirah Lakes Towers

Pullman Dubai Jumeirah Lakes Towers, part of the world‑renowned Accor Group, is seeking a guest‑focused and professional Front Office Agent to deliver exceptional service and create memorable guest experiences. This role is ideal for candidates with a passion for hospitality, strong communication skills, and the ability to thrive in a dynamic, fast‑paced environment.

• Location:
  
  United Arab Emirates, Dubai
• Industry: Hotel / Resort / Lodging
• Function:
  Guest Services / Front Office
• Salary: AED  monthly (market estimated)
• Job Type: Full‑time

• Provide a warm welcome and efficient check‑in and check‑out services for guests
• Anticipate guest needs, address concerns promptly, and ensure complete satisfaction
• Manage reservations, modifications, and cancellations accurately using the hotel booking system
• Maintain guest profiles and follow VIP protocols for personalized service
• Liaise with housekeeping and maintenance teams to ensure rooms meet quality standards before check‑in
• Assist guests with luggage handling, concierge requests, and local attraction recommendations
• Handle incoming calls and emails with professionalism and courtesy
• Upsell room upgrades and additional services to maximize revenue opportunities
• Maintain an organized, clean, and well‑presented front desk area
• Ensure compliance with Pullman brand standards and local regulations
• Assist in emergency procedures and safety protocols when required
• Collaborate with other hotel departments to deliver seamless guest experiences
• Participate in regular training sessions to stay updated on brand guidelines and hospitality trends

• Previous hospitality experience preferred, particularly in front office operations
• Familiarity with Opera or similar property management systems
• Excellent communication skills in English; additional languages are an advantage
• Customer‑oriented mindset with a proactive, solution‑focused approach
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously
• Flexibility to work different shifts, weekends, and public holidays
• Professional grooming and adherence to Pullman’s appearance standards
• Strong teamwork skills and the ability to collaborate effectively across departments

• Enjoy worldwide hotel discounts with Accor’s employee benefit program
• Access to comprehensive learning and development programs through Accor Academies
• Opportunities for career advancement across Accor’s global portfolio
• Be part of a supportive, diverse, and inclusive work environment that values creativity, innovation, and collaboration

Pullman Dubai Jumeirah Lakes Towers is part of the Accor Group, a leader in responsible hospitality with over 45 brands and 5,600 hotels in 110 countries. Known for its modern design, exceptional service, and prime location, Pullman Dubai JLT offers guests a dynamic and luxurious stay in one of Dubai’s most vibrant districts. The property caters to both business and leisure travelers, offering state‑of‑the‑art amenities, fine dining, and world‑class service that embodies the Pullman spirit.