Reservations Manager

Responsibilities

• Lead, train, and manage the reservations team to ensure smooth daily operations.
• Create team schedules, shift rotations, and task assignments to maintain coverage and efficiency.
• Manage property listings and booking calendars across multiple platforms such as Airbnb, , and internal systems.
• Handle reservations directly with a focus on VIP guests and special requests.
• Ensure a high level of guest satisfaction through professional, friendly, and solution-oriented communication.
• Monitor and improve team performance, booking accuracy, and customer service standards.
• Collaborate with other departments—operations, housekeeping, marketing—to ensure seamless guest experiences.
• Analyze booking trends, occupancy data, and suggest improvements for revenue optimization.

• Proven experience in a reservations or guest services role, ideally in the holiday homes, hospitality, or property rental industry.
• At least 2 years of experience in leading or supervising a team.
• Strong organizational and time-management skills.
• Ability to work independently, take initiative, and solve problems effectively.
• Confident, optimistic, and friendly demeanor with a guest-first mindset.
• Excellent communication skills (spoken and written).
• Tech-savvy and familiar with booking platforms, calendars, and channel managers.