Guest Relation Manager – Franchise
Guest Relation Manager – Franchise
Tumbi Hotel – Tapestry Collection by Hilton is seeking a highly motivated and experienced Guest Relations Manager to join our team. As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest satisfaction and maintaining the reputation of our hotel. This is a full-time position with opportunities for growth and development within the company.
Key Responsibilities- Train and supervise a team of Guest Relations staff to provide exceptional customer service
- Handle guest complaints and resolve issues in a timely and professional manner
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure a seamless guest experience
- Monitor and analyze guest feedback to identify areas for improvement
- Maintain a high level of knowledge about the hotel’s services, facilities, and local attractions
- Assist with VIP and special guest requests
- Conduct regular performance evaluations for team members
We offer a competitive salary and benefits package, as well as opportunities for career advancement within the Hilton family. If you are passionate about providing exceptional guest service and have the qualifications we are looking for, we encourage you to apply for the Guest Relations Manager position at Hilton.
Qualifications- Bachelor’s degree in Hospitality Management or related field
- Minimum of 4 years of experience in a guest relations or customer service role, preferably in hospitality
- Strong leadership and communication skills
- Excellent problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and dynamic environment
- Proficiency in Microsoft Office and hotel management software
- Flexible schedule, including weekends and holidays
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton.
You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
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