Host; Russian​/Arabic Speaker

Role Overview

One&Only The Palm Hotel Dubai invites an experienced Host to provide personalized VIP services. The role is integral to the resort’s success, overseeing guests from arrival to departure.

• Welcome and assist all VIP guests with check‑in, escorting, concierge inquiries and orientation.
• At the start of the shift, note all VIP arrivals and confirm special requests have been met.
• Greet all VIP arrivals warmly and personalize service according to standard procedures.
• Adhere to all resort rules, Service Standard Policies and any communications briefed by the Manager.
• Attend departmental briefing each shift; submit daily arrival lists with comments and remarks of guests.
• Communicate any special requests or comments immediately to the team and Manager.
• Maintain knowledge of all attractions, sales promotions and resort activities.
• Know resort layout to assist guests with directions or tours.
• Recognize guests celebrating special occasions at check‑in and coordinate required departments.
• Update guest profiles in Opera and attach passport scans to registration cards.
• Drop all registration cards at the end of the shift in the front‑desk back‑office.
• Organize special amenities for VIP arrivals, handle complaints and arrange special celebrations.
• Make daily courtesy calls to check on guest satisfaction and report any issues to Team Leaders.
• Ensure resort collaterals are stocked, set up, and updated with marketing when new items arrive.
• Arrange agreed magazine titles and newspapers according to instructions.
• Allocate rooms as requested by guests whenever possible.
• Co‑ordinate with housekeeping for pending queue rooms and priority rooms for arrivals.
• Liaise with airport team to monitor guest arrival and report location and arrival time to leaders and managers.
• Communicate guests’ transport requests accurately and promptly.
• Be trained in emergency procedures and basic first aid.
• Maintain a flexible schedule to meet occupancy requirements.

• Minimum 1–2 years’ experience in a similar role within an upscale luxury hospitality industry or five‑star hotels.
• Strong customer‑service and reservation background, attention to detail and analytical skills.
• Ability to work under pressure and meet strict deadlines.
• Excellent English communication skills; fluency in Russian or Arabic mandatory. Proficiency in additional languages is an advantage.
• Computer literacy, experience with Opera system, and relevant software.
• Middle East/GCC experience is an advantage.