Waiter

Responsibilities

• Work as a team with colleagues in all departments to ensure timely service and smooth operation.
• Understand and adhere to all hotel policies and SOPs regarding guest service, operations, personal discipline, and grooming.
• Offer a consistently warm, professional welcome and farewell to guests on arrival and departure.
• Ensure the bill is ready when requested and strictly follow procedures for collecting payment for restaurant bills.
• Check out with your supervisor before leaving your station or floor.
• Complete closing duties including storing reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing the daily cleaning checklist.
• Have full knowledge of the service and facilities to answer guest questions.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work‑related requests made by a supervisor or manager, outside normal job activities, to achieve complete guest satisfaction.
• Maintain your station in accordance with the standard at all times.
• Develop complete knowledge of the menus.
• Learn and correctly use the Point of Sale equipment and follow the procedures.
• Maintain strict security measures when entering guest rooms to respect guest privacy rights.
• Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
• Welcome and acknowledge all guests according to company standards; speak with others using clear and professional language, and answer telephones with appropriate etiquette.
• Carry out all instructions and tasks assigned by the position’s immediate superior, and any other responsibilities required by the role.

• At least 1–3 years of experience.
• High School degree or equivalent.
• Hands‑on experience with cash register and ordering information system.
• Attentiveness and patience for customers.
• Strong organizational and multitasking skills; ability to perform well in a fast‑paced environment.
• Active listening and effective communication skills.
• Team spirit.
• Flexibility to work in shifts.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.

We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.