Guest Relations Team Leader – Guest Experience & Service Leadership Partner InterContinental Re

Guest Relations Team Leader – Guest Experience & Service Leadership Partner Inter Continental Residences Dubai Business Bay

At Inter Continental Residences Dubai Business Bay
, we are seeking a Guest Relations Team Leader to support the delivery of exceptional guest experiences while leading daily guest relations operations and contributing to the success of the Front Office team.

This role is designed for a confident, service-driven hospitality professional who combines leadership, operational excellence, and genuine care for guests. As a Guest Relations Team Leader, you will act as a key point of contact for guests while supporting the Assistant Front Office Manager in driving service quality, guest satisfaction, and team performance.

This is more than a guest relations role.

Inter Continental Residences Dubai Business Bay offers a luxury residential experience where every interaction matters. As a Guest Relations Team Leader
, you will help shape memorable guest journeys, lead by example on the floor, and inspire the team to consistently deliver personalised and meaningful service.

Why This Role Matters

As a Team Leader, you will play an important role in ensuring seamless guest relations operations while providing guidance and support to colleagues. You will help foster a culture of service excellence, proactively resolve guest concerns, and ensure every guest feels welcomed, recognised, and valued throughout their stay.

Your ability to balance guest engagement, operational coordination, and team leadership will directly contribute to guest loyalty and overall service performance.

Lead the Moments That Matter

You will oversee daily guest relations activities, support the Front Office leadership team, and ensure all guest interactions reflect the standards of Inter Continental luxury hospitality.

From welcoming VIP arrivals and managing guest requests to supporting service recovery and mentoring colleagues, you will help create experiences that exceed expectations and strengthen guest relationships.

• Lead Guest Experience Excellence:
  Deliver personalised and memorable service at every touchpoint
• Support Team Performance:
  Guide, coach, and motivate Guest Relations colleagues to achieve service excellence
• Drive Guest Satisfaction:
  Anticipate guest needs and ensure concerns are resolved efficiently and professionally
• Strengthen Service Culture:
  Promote a guest-centric environment focused on care, quality, and continuous improvement

• The Opportunity:
  
  Take a leadership role within a luxury residential hospitality environment
• The Strategy:
  Combine personalised service, operational efficiency, and team support to enhance guest satisfaction
• The Impact:
  Strengthen guest loyalty, team engagement, and the overall guest experience

Reporting to the Assistant Front Office Manager, the Guest Relations Team Leader is responsible for coordinating daily guest relations operations and supporting service excellence initiatives at Inter Continental Residences Dubai Business Bay.

You will work closely with operational departments to ensure guest expectations are consistently exceeded while supporting the development and success of the Guest Relations team.

At Inter Continental, hospitality is about people.

This role is about creating meaningful connections, supporting colleagues, and delivering memorable experiences through genuine care, professionalism, and attention to detail.

No two days are the same; your responsibilities will include, but are not limited to:

• Welcome guests and provide personalised service throughout their stay
• Build strong guest relationships and anticipate individual needs
• Recognise VIPs, long-stay guests, repeat visitors, and special occasions
• Ensure guest requests are handled promptly and professionally
• Create memorable moments that enhance guest satisfaction and loyalty
• Lead daily Guest Relations operations during assigned shifts
• Support onboarding, coaching, and development of Guest Relations colleagues
• Provide guidance and assistance to team members during operational challenges
• Promote teamwork, accountability, and service…