Waiter

The Waiter is responsible for the following tasks and others assigned by the department:

• To work as a team with colleagues in all department, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedure with regard to guest service, how to run the operation, personal discipline and grooming.
• Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
• Have the bill ready when requested and strictly follow set procedures for collecting payment for restaurant bills, depending on the method of payment.
• Check out with your Supervisor before leaving your station or floor.
• Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
• To have a full knowledge of the service and facilities provided by the hotel in order to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work related request made by a Supervisor or Manager which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel.
• Maintain your station in accordance with the standard at all times.
• Develop a complete knowledge of the menus.
• Learn and correctly use the Point of Sale equipment and follow the procedures.
• To maintain strict security measures when entering guest rooms to respect privacy right of our guest.
• Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
• Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Carry out all instructions and tasks assigned by the position’s immediate superior, as well as any other responsibilities as required by the role.

• Must have at least 1-3 years experience
• High School Degree or Equivalent
• Hands‑on experience with cash register and ordering information system
• Attentiveness and patience for customers
• Strong organizational and multitasking skills, with the ability to perform well in a fast‑paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity
, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company
.

Additionally, we support the sustainable growth of our industry through a socially responsible team
. In this sense, our motto is "
Towards a sustainable future, from a responsible present
". Thanks to all our collaborators, we make it possible.