Lifestyle Manager; Guest Relations Manager- Creating Connections & Memorable Guest Experiences

A Role That Creates Connections, Not Just Experiences

At Kimpton Sevn Dubai, we believe the best memories are made through people.

• Build authentic relationships with guests throughout their stay
• Create personalised experiences based on individual preferences
• Anticipate guest needs before they are expressed
• Champion guest recognition and emotional engagement
• Bring the personality of the hotel into every interaction

• Creating meaningful guest connections
• Supporting guest loyalty and repeat visitation
• Enhancing the lifestyle identity of the hotel
• Acting as an advocate for guest needs and preferences
• Building emotional engagement throughout the guest journey

• Welcome guests as individuals, not room numbers
• Build relationships with VIPs, repeat guests, and long-stay residents
• Create memorable moments tailored to each guest profile
• Celebrate special occasions and milestones
• Help guests discover the unique personality of Kimpton Sevn Dubai

Deliver thoughtful and personalised experiences that exceed expectations.

Build trust, loyalty, and genuine connections with guests.

Ensure every guest feels seen, valued, and remembered.

Represent the personality, culture, and energy of Kimpton Sevn Dubai.

Reporting to the Guest Experience Manager, the Lifestyle Manager is responsible for creating personalised guest experiences and fostering meaningful relationships that strengthen guest satisfaction and loyalty.

• The Opportunity:
  
  Become one of the most recognised faces of the hotel
• The Focus:
  Guest engagement, recognition, and personalised hospitality
• The Impact:
  Create memorable experiences that drive loyalty and advocacy

• Lead with authenticity and warmth
• Create genuine emotional connections with guests
• Celebrate individuality and personal expression
• Deliver service that feels natural rather than scripted

No two days are the same; your responsibilities will span a range of guest-focused and collaborative activities, including but not limited to:

• Welcome and engage with guests throughout their stay
• Build strong relationships with VIPs, repeat guests, and long-stay guests
• Maintain visibility within public areas and guest touchpoints
• Support personalised guest recognition initiatives

• Create tailored experiences based on guest interests and preferences
• Coordinate amenities, surprises, celebrations, and special occasions
• Support unique guest requests and memorable moments
• Recommend local experiences and lifestyle activities

• Act as the voice of the guest within hotel operations
• Share guest preferences and insights with operational teams
• Ensure guest expectations are communicated and delivered effectively
• Support seamless service delivery across departments

• Engage with guests to gather feedback and insights
• Address concerns with empathy and professionalism
• Support service recovery efforts that strengthen guest loyalty
• Identify opportunities for continuous improvement

• Support guest events, social experiences, and hotel activations
• Encourage guest participation in hotel experiences
• Contribute creative ideas that enhance guest engagement
• Help build a sense of community within the hotel

• Assist in developing guest recognition programmes
• Support creation of guest preference tracking systems
• Participate in training and culture-building initiatives
• Contribute to service journey design and opening readiness activities

• Exceptional guest feedback and recognition scores
• Strong relationships with VIP and repeat guests
• High levels of guest engagement and loyalty
• Consistent delivery of personalised experiences
• Positive contribution to the hotel's lifestyle identity
• Successful support of pre-opening guest experience initiatives

• Naturally charismatic and relationship-driven hospitality professional
• Passionate about people, experiences, and storytelling
• Strong communicator with excellent interpersonal skills
• Curious, creative, and…