Assistant IRD Manager – In-Room Dining Operations at Kimpton Sevn Pre

A Role That Brings Exceptional Service, Convenience & Personalised Hospitality Together – The IRD Identity

At Kimpton Sevn Dubai, In-Room Dining is more than a service—it is an extension of our hospitality, delivered directly to our guests wherever they choose to enjoy it.

Whether it's a leisurely breakfast overlooking the city, a business lunch between meetings, a late-night craving, or a special celebration in the comfort of a suite, every order represents an opportunity to create memorable moments through thoughtful service and seamless execution.

We are looking for an Assistant IRD Manager who can support this vision through operational excellence, team leadership, and a genuine passion for delivering exceptional guest experiences.

You are not only supporting a department—you are helping create personalised hospitality experiences that define luxury and convenience.

At Kimpton Sevn Dubai, every IRD interaction matters.

• Efficient and seamless delivery of In-Room Dining services
• Exceptional guest experiences through personalised service
• Consistent operational excellence across all shifts
• Strong coordination between culinary and service teams
• Timely, accurate, and memorable service delivery

You help create an operation defined by responsiveness, quality, and genuine hospitality.

In-Room Dining plays a vital role in the overall guest journey.

• Delivering the hotel's service philosophy through exceptional IRD experiences
• Supervising daily operations and maintaining service standards
• Supporting team development, engagement, and performance
• Ensuring efficient order-taking, preparation coordination, and delivery execution
• Maintaining operational discipline while creating memorable guest interactions

You are a key contributor to guest satisfaction and operational success every day.

You are organised, proactive, and passionate about service excellence.

• Support the day-to-day operation of the In-Room Dining department
• Lead shifts and ensure seamless service execution
• Supervise order accuracy, delivery standards, and guest satisfaction
• Coach and develop IRD colleagues and supervisors
• Foster teamwork, efficiency, and service excellence throughout the operation

Your influence helps create memorable guest experiences with every order delivered.

• Deliver Exceptional Guest Experiences
  • Ensure every guest interaction reflects Kimpton's personalised hospitality culture.
• Support a High-Performing Team
  • Develop talent while fostering collaboration, engagement, and accountability.
• Maintain Operational Excellence
  • Uphold service standards, efficiency, and consistency across all aspects of IRD operations.
• Drive Service Quality & Revenue Opportunities
  • Support upselling initiatives and continuously improve the guest dining experience.

Reporting to the F&B Operations Manager, the Assistant IRD Manager supports the leadership of the In-Room Dining operation at Kimpton Sevn Dubai, helping deliver personalised, efficient, and memorable dining experiences.

• The Opportunity:
  
  Be part of a luxury lifestyle hotel's pre-opening team
• The Focus:
  Service excellence, operational leadership, and team development
• The Impact:
  Help create a seamless In-Room Dining experience that exceeds guest expectations

You will play a critical role in bringing the Kimpton hospitality experience directly to our guests.

At Kimpton, hospitality is always personal.

• Lead with positivity, professionalism, and integrity
• Foster a culture of collaboration, care, and continuous learning
• Encourage accountability, service excellence, and innovation
• Bring energy and enthusiasm into every guest interaction

Every delivery reflects our commitment to making guests feel genuinely cared for.

No two days are the same; your responsibilities will span operational, leadership, and guest service activities, including but not limited to:

• Support daily In-Room Dining operations across all service periods
• Ensure efficient order-taking,…