Recreation & Spa Manager – Wellness, Lifestyle & Guest Experience Leader at Kimpton Sevn

Role Summary

At Kimpton Sevn Dubai, we are seeking a Recreation & Spa Manager to lead and elevate wellness, recreation, and spa experiences within one of Dubai's most anticipated lifestyle hospitality destinations.

• Drive Wellness Excellence:
  Deliver exceptional spa, fitness, and recreation experiences that exceed guest expectations.
• Build High-Performing Teams:
  Recruit, mentor, and develop passionate wellness professionals.
• Support Pre-Opening Success:
  Establish operational standards, guest journeys, and wellness experiences from day one.
• Support the execution of the hotel's wellness and lifestyle vision.
• Ensure all spa, recreation, and fitness experiences meet the highest quality standards and maintain consistency across all touchpoints.
• Uphold Kimpton and IHG brand standards at all times.
• Oversee daily spa, recreation, pool, and fitness center operations, ensuring seamless guest experiences.
• Monitor service quality, cleanliness, safety, and operational efficiency; drive continuous improvement.
• Lead, coach, and inspire spa and recreation colleagues; foster a culture of care, accountability, professionalism, and teamwork.
• Support recruitment, onboarding, and ongoing training initiatives; develop future wellness leaders through mentorship and coaching.
• Assist with facility setup, operational readiness, and service preparation; implement SOPs, treatment protocols, wellness standards, and training programs.
• Participate in trial operations, facility testing, and opening readiness exercises.
• Develop wellness initiatives, fitness activities, and recreational experiences; collaborate on seasonal promotions, events, and guest engagement programs.
• Support VIP guest experiences and personalized wellness journeys; continuously identify opportunities to elevate guest satisfaction.
• Manager departmental budgets, revenue targets, and operational expenses; maximize spa, wellness, and recreation revenue opportunities.
• Monitor retail performance, treatment utilization, and productivity levels; contribute to achieving departmental financial goals.
• Partner with Front Office, Housekeeping, Engineering, Marketing, and Food & Beverage teams; support hotel-wide guest experience initiatives.
• Collaborate with leadership teams on wellness and lifestyle programming; contribute to a culture of innovation and operational excellence.

• Consistently exceptional wellness and spa experiences.
• Successful pre-opening and launch of Kimpton Sevn Dubai's wellness facilities.
• Strong guest satisfaction and positive wellness feedback.
• Highly engaged, motivated, and service-focused teams.
• Effective revenue generation and commercial performance.
• A distinctive wellness offering that enhances the Kimpton guest experience.

• Passionate wellness and hospitality leader ready for a major pre-opening opportunity.
• Experienced in luxury hotels, lifestyle hospitality, destination spas, or wellness resorts.
• Strong in guest experience, operations, and people leadership.
• Passionate about wellbeing, recreation, and personalized service.
• Energized by dynamic environments and opening new concepts.

• Education: Diploma or Degree in Hospitality Management, Spa Management, Wellness, Recreation, Business Management, or related field preferred.
• Experience: 5–8 years of progressive leadership experience within luxury hotel spas, wellness resorts, or recreation operations.
• Previous Spa Manager, Recreation Manager, or Wellness leadership experience preferred.
• Pre-opening experience highly desirable.
• Strong knowledge of spa operations, wellness programming, guest service, and commercial management.
• Personal Attributes:
• Passionate about wellness, hospitality, and guest satisfaction.
• Strong leadership and people development capabilities.
• Highly organized and operationally disciplined.
• Commercially aware and guest-focused.
• Energetic, engaging, and service-driven.
• Calm under pressure and solution-oriented.
• Committed to creating exceptional wellness experiences from the ground up.

Competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups.

We are proud to be an equal‑opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.

Through our my Wellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other.