Reservation Supervisor
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-06-14
Listing for:
AccorHotel
Full Time
position Listed on 2026-06-14
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management, Customer Service Rep, Hospitality & Tourism
Job Description & How to Apply Below
What you will be doing
- Ensure correct documentation is received for all payment details
- Process and input reservations following hotel reservations policy
- Liaise with conference and events to accept decline group room requests
- Manage cancellations, pick up and release dates
- Ensure the charges for the released rooms are communicated to the client and processed
- Manage all group billing issues and resolve and account disputes and liaise with Managers on account enquiries and disputes
- Take personal responsibility to ensure that all enquiries are addressed
- Ensure stop sells on room types, market segments and or rate levels are enforced when appropriate
- Coordinate group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates
- Maintain a positive selling approach to maximise yield in both occupancy and rates
- Ensure arrivals list is checked on a daily basis displaying correct rate and market codes
- Ensure the Hotel Guarantee Policy is promoted and adhered to
- Consistently deliver a product and service to meet the quality standards and expectation of customers
- Active management of group blocks and wash
- Ensure this is managed effectively and communicated to other departments
- Minimum of 2 years' experience in a similar environment, with supervisory experience and qualifications
- Strong computer and systems skills preferably in Opera
- Ability to work a variety of shifts
- Multicultural awareness and able to work with people from diverse cultures
- Time management skills with the ability to independently multitask and demonstrated initiative in a dynamic environment
- An ability to understand and navigate complex stakeholder environments
- Confident and articulate communication, negotiation, relationship and networking skills
- Strong personal integrity and good interpersonal skills with ability to communicate with all levels of team members
- Flexible and able to embrace and respond effectively to change
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