Job Description & How to Apply Below
Job Responsibilities
- Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures
- Assist guests with resort activity enquiries and requests
- Ensure that established levels of guest service are maintained at all times within the reception area
- Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated to maximize guest satisfaction
- Ensure that guest errands are executed as directed
- Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained
- Coordinate transportation for guests in collaboration with the Boat Captains, Bell Captain and Bell Boys including buggy, sea plane, and airport transfers
- Handle difficult situations effectively following resort policies and procedures
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort's Policies and Procedures to achieve the overall objectives of this position
- Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager, Duty Manager and Guest Relations Supervisor
- Keep the immediate Manager/Supervisor promptly and fully informed of all problems or unusual matters of significance
- Ensure safety and security of guests' belongings
- Adhere to all organizational policies and standards
- Actively participate in upselling Spa, Food and Beverage outlets and excursions
- Attend behavioral and vocational training in own and related work areas to enhance skills and develop multi-functionality
- Ensure that all fellow team members follow safety rules and operating procedures
- Be aware of all house rules and assist in enforcing them on team members
- Always conduct herself in such a manner so as to encourage all fellow team members to do likewise
- Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate
- Project at all times a favorable image of the company, resort and department
- Excellent communication skills
- Fluency in English; additional foreign languages are an advantage
- Minimum 1 year of experience as a Lobby Host, preferably in a similar quality hotel
- Friendly and outgoing personality
- Thai national preferred
- LI-MH1
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