Hostess

Job Summary

The Hostess is responsible for creating a warm and welcoming first impression for guests ets guests, manages reservations and seating arrangements, and ensures excellent customer service while maintaining the brand's luxury standards and elegant atmosphere.

• Welcome guests in a friendly, professional, and courteous manner.
• Manage restaurant reservations and maintain an organized waiting list.
• Escort guests to their tables and present menus.
• Coordinate with the restaurant team to optimize table turnover and seating arrangements.
• Answer telephone calls, respond to guest inquiries, and handle reservation requests.
• Maintain accurate records of reservations, guest preferences, and special requests.
• Ensure the reception and waiting areas are clean, organized, and presentable at all times.
• Assist guests with directions, information about the menu, and restaurant services.
• Handle guest concerns or complaints professionally and elevate issues when necessary.
• Support special events, promotions, and VIP guest arrangements.
• Maintain high standards of grooming, appearance, and professionalism in line with Ladurée brand standards.
• Work closely with restaurant management and service staff to ensure a seamless guest experience.

• High school diploma or equivalent; hospitality-related qualifications are an advantage.
• Previous experience as a Hostess, Receptionist, or in a customer-facing hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and professional demeanor.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Good organizational and multitasking skills.
• Proficiency in English; additional languages are an advantage.
• Familiarity with reservation systems and basic computer skills.
• Flexible to work shifts, weekends, and public holidays.