Guest Experience Agent at InterContinental Residences Business Bay

At Inter Continental Residences Dubai Business Bay, every interaction creates a lasting impression.

We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.

At Inter Continental Residences Dubai Business Bay, we don't simply check guests in—we build meaningful relationships.

As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.

Exceptional guest experiences are built through genuine human connections. Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.

As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey—from arrival to departure.

You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.

Create warm, memorable experiences through genuine hospitality and attention to detail.

Recognise returning guests, understand individual preferences, and exceed expectations.

Respond to requests promptly, professionally, and with genuine care.

Deliver every interaction in line with IHG's luxury service standards and values.

Reporting to the Assistant Front Office Manager
, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.

Become part of a world‑class luxury hospitality team where guest experience is at the heart of everything we do.

Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.

Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.

Luxury hospitality begins with genuine care. At Inter Continental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.

No two days are ever the same. Your responsibilities will include but not limited to:

• Welcome guests with warmth and professionalism during arrival and departure
• Deliver personalised service throughout each guest's stay
• Recognise VIPs, repeat guests, long‑stay residents, and special occasions
• Anticipate guest needs and proactively offer assistance
• Build genuine relationships that enhance guest loyalty
• Create memorable moments through thoughtful and personalised service

• Handle guest requests promptly and efficiently
• Coordinate special amenities, celebrations, and personalised arrangements
• Maintain accurate guest profiles and preferences within Opera PMS
• Ensure guest information is updated to support future personalised service
• Follow up on guest requests to ensure complete satisfaction

• Resolve guest concerns calmly, professionally, and efficiently
• Take ownership of service recovery while maintaining guest confidence
• Escalate complex issues appropriately when…