Supervisor - Front Office - Dino Camp Parks and Resorts; National Talent
Listed on 2026-07-19
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Hospitality / Hotel / Catering
Guest Services, Event Management & Planning, Customer Service Rep, Front Desk/Receptionist
About the Job
- Support and supervise daily front office operations ensuring seamless guest arrivals and departures
- Oversee check-in, check-out, concierge, and transport services to maintain service excellence
- Handle guest inquiries, feedback, and complaints in a professional and timely manner
- Coordinate team schedules and allocate duties to ensure efficient shift operations
- Maintain a high-quality, welcoming front‑of‑house environment at all times
- Collaborate with housekeeping, reservations, and maintenance teams to meet guest needs
- Support team training, coaching, and performance development
- Monitor service quality and maintain operational records and reporting
- Bachelor’s degree or diploma in Hospitality Management or a related field
- 3–5 years of experience in front office or guest services within hospitality or leisure environments
- Proficiency in property management systems such as Opera or Protel
- Strong interpersonal, communication, and problem‑solving skills
- Ability to lead, motivate, and manage operational teams
- Customer‑focused mindset with a passion for delivering exceptional guest experiences
- Experience with in theme parks, resorts, or high‑volume leisure destinations
- Exposure to coordinating multiple service functions (concierge, transport, guest services)
- Strong cross‑functional collaboration skills
- Experience handling VIP guests and complex service scenarios
- Proactive, adaptable, and detail‑oriented approach to operations
In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well‑being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination‑free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
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