Residence Manager - InterContinental Residence Suites Festival

Do you see yourself as the Residence Manager for Inter Continental Residence Suites® Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. The Inter Continental Hotels Group® at Dubai Festival City consists of four hotels.

These include the luxury and lifestyle brand Inter Continental, the lavish long-stay Inter Continental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by Inter Continental, the luxurious Spa Inter Continental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Clearly and effectively communicate hotel goals and strategies to all levels of the hotel team.
• Oversee the day-to-day operations and assignments of the hotel staff; assist the Area General Manager in the development and communication of departmental strategies and goals.
• Work within the company’s Human Resource framework to ensure the departmental performance of staff is productive.
  
  Duties include:
  • Planning for future staffing needs.
  • Recruiting in line with company guidelines.
  • Preparing detailed induction programmes for new staff.
  • Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
  • Ensuring training needs analysis of teams is carried out, and training programmes are designed and implemented to meet needs.
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals-recognisegood performance.
  • Trainyour teamto make sure they deliver with compliance, to our standards and have the tools they need to work efficiently.
  • Coaching, counselling and disciplining staff, providing constructive feedback to enhance performance.
  • Drive Nationalisation efforts by mentoring and integrating local talent, fostering their development, and ensuring compliance with nationalisation goals.
  • Establish/maintain a succession plan
• Drive a great working environment for teams to thrive – connect departments to create sense of one team.
• Communicate and enforce policies and procedures.
• As a Hotel Manager, you will empower colleagues to act with integrity by fostering a Speak Up culture, creating an environment where they feel supported to ask questions, raise concerns, and adhere to the Code of Conduct. You will ensure all required training is completed and promptly address any suspected misconduct.

Financial

• Support the Area General Manager in the development, implementation and monitoring of strategic and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
• You will drive performance in key metrics, such as Guest Love, GSI, Loyalty Recognition, Loyalty Enrolment Efficiency, and others.
• Monitor and report variances against budget and control labour costs and other expenses.
• Ensure that rebates and contracts for residences are tracked, properly documented, and any concerns are communicated in a timely manner.
• Make recommendations for capital improvements to enhance the assets of the hotel…