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Job Description & How to Apply Below
Job Description
- Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.
- Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.
- Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.
Qualifications- OPERA/Fidelio/WINHMS knowledge
- Computer/MS Software Applications skill
- Effective communication skills
- Proactively assists customers
- Ability to attend emergencies in a level-headed manner
- The ability to multitask
- Professionalism
- Attention to Detail & Quality
- Problem Solving and Decision Making
- Interpersonal Skills
- Customer service oriented
- Effective communication skills
- Two (2) years minimum experience in similar position in a five- or four-star hotel.
- UAE/GCC local market experience
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