Housekeeping Supervisor at InterContinental Marina

Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join Inter Continental Dubai Marina Hotel & Residences as Housekeeping Supervisor.
Inter Continental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
A little taste of your day-to-day:
Your role will include but not be limited to:

• Beyond cleanliness, you’ll provide an experience. Consistently offer professional, warm, and engaging service, ensuring every guest feels like a VIP from the moment they arrive.

• Oversee daily operations, ensuring that the housekeeping department runs seamlessly. From attention to detail to anticipating guest needs, you’ll guarantee the highest service standards.

• Handle guest concerns swiftly and professionally, ensuring their comfort and satisfaction. Your ability to address issues with elegance and resolve them quickly will leave a lasting positive impression.

• Assist in creating efficient departmental schedules that not only meet operational demands but also promote team well‑being.

• Actively participate in daily briefings, warm‑up sessions, and departmental meetings. You’ll also keep detailed records of their progress and development.

• Ensure the team is always prepared and aware of the day’s priorities, so no detail is overlooked.

• Enforce and uphold the hotel’s policies and procedures to ensure cleanliness, safety, and sanitation standards never slip.

• Identify and report any maintenance needs to the Engineering department, ensuring that issues are swiftly addressed without affecting the guest experience.

• Follow all safety and sanitation policies, ensuring both guests and colleagues enjoy a safe, healthy, and pristine environment. Your commitment to safety will be as steadfast as your commitment to luxury.

• Conduct daily inspections of checkout rooms and occupied rooms, overseeing 4–5 Room Attendants working independently or as part of a team.

• Carry out daily deep‑cleaning audits for each Room Attendant in accordance with IHG standards and procedures.

• Maintain flexibility to work across morning, afternoon/evening, and night shifts as required.

• Conduct additional weekly focused inspections to ensure consistent cleanliness and quality standards.

• Inspect PPM (Planned Preventive Maintenance) rooms, identify and report any snags, and ensure deep‑cleaning requirements are completed to the required standard.

• Take responsibility for the cleanliness and overall presentation of lift landings, elevator doors, guest corridors, chute rooms, and garbage rooms within the assigned floor.

Why you will love this job:

• Work in a dynamic, high‑energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.

• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Minimum 2 years’ experience as a…