Assistant Manager, Human Resources

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an Assistant Manager, Human Resources to join our Human Resources team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing potential relationships where you will be responsible for working alongside and supporting Cluster HR Manager and Cluster HR Director with the day-to-day HR Operations.

• Assist with writing the annual HR Strategy for the hotel.
• Identify root causes for any issues and ensure that possible solutions are analyzed.

• Ensure that the agreed upon disciplinary process is always maintained and fair disciplinary processes are followed by all HOD’s.
• 100% compliance with the Disciplinary Policy and documentation
• Understand and enforce the Grievance Policy
• Maintain and enhance the open-door policy to all colleagues providing advice and guidance when needed in regard to their issues or concerns and/or grievances.
• To provide a source of information to HOD’s regarding disciplinary, grievance and staff counselling issues.
• Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy’s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.
• Log all the incidents in HRIS and file the original copies in the colleague’s files.
• On a monthly basis summarize all the incidents with regards disciplinary action and present to GM/Cluster Director of Human Resources with recommendations

• Ensure the smooth workflow of the various HR functionalities as to always maintaining and providing the needed support to colleagues and Supervisors/ HOD’s. This includes, but is not limited to filing, administration of starters and leavers and payroll.
• To provide an advice service to colleagues and Supervisors/ HOD’s on HR SOP’s and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
• Ensure that the hotels are fully compliant with people processes and deadlines that govern all Kerzner properties.
• Ensure that the handbook is always kept up to date and that it is reviewed and printed prior to on boarding.
• Ensure that all relevant colleagues have colleague numbers.
• Ensure that sporadic colleagues files audits are carried out monthly. Follow-up and ensure that team is fully trained on the correct filing standards.
• Payroll to be reviewed and checked prior to the GM/Director of Human Resources signing.
• Letters to be produced for the colleagues in a timely manner.
• On boarding process to be seamless
• To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one.
• Manage the PRO and visa process to ensure that all colleagues have valid visas and that they are tracked appropriately (where applicable)

• Ensure that all departing colleagues can have an exit interview.
• Ensure that the administration of the 3-month/5-month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both…