Specialist People Operations

Role Summary

The People Operations Specialist is the frontline champion for our store employees. You are responsible for the day-to-day execution of HR activities, ensuring that every store team member has a seamless and positive experience from their first day onwards. Your role is to handle the administrative heartbeat of the stores—answering queries, managing data, and ensuring that our staff are supported, informed and engaged.

• Coordinate with the operations team for end-to-end people related processes for store staff, including, but not limited to, hiring, system & data management and employee relations.
• Act as the first point of contact for store employees regarding any people related topics.
• Own the data integrity of the store population, ensuring smooth and accurate data management.
• Support the operations team in managing the employee grievance and performance management cases.
• Conduct exit interviews for frontline staff to gather insights on turnover and ensure a smooth departure process.

• 2–3 years of experience in an HR People Operations role.
• B.Sc Degree in Human Resources, Psychology, or Business Administration.
• High attention to detail and a "service-oriented" mindset. You must be comfortable communicating with diverse groups of people across different store locations.